FAQs

Is there a minimum spend?
There is not a minimum spend for free delivery within our local delivery schedule.

What is the cut off for orders?
12 Noon of the delivery day in your area for a same day delivery. Anything after this will be delivered the following week when we are in the area or earlier with a slight surcharge, please contact us to discuss.

How much is delivery to my area? 
Delivery within our delivery schedule is free, with no minimum order value. Any orders outside of the schedule may include a delivery surcharge. Please contact us to arrange.

How do I arrange delivery? 
Place an order via the website and your postcode will determine the delivery day at checkout.

My dog has lots of allergies do you have products suitable? 
We understand that dogs may require different nutrients, we would be happy to help, please contact us to discuss your dogs requirements.

Do you supply any other animal feed? 
No, at this time we are focusing in providing dog products only.

Why are your products cheaper, does this mean you sell cheap ingredients? 
From the start we have aimed to provide affordable dog food and treats, with the hopes that owners will see that feeding natural, species appropriate diets isnt massively expensive.

Do you ship orders outside of your area? 
Yes, we can ship some of our products, shipping will be calculated at checkout. Please contact us to discuss your order.

I live locally and need my delivery urgent, how can I purchase? 
We also offer collection by appointment or urgent deliveries in our area for a slight surcharge. Please contact us to arrange.

Are your products really natural?
Yes, we are proud to stock products which are 100% meat/fish or 100% fruit and vegetable.

Why are your treats better? 
Majority of our treats are all natural. Meaning they are gluten free, wheat free, grain free low sugar, low fat, low calorie, raw hide free, palm oil free. The treats aids digestion and gentle on dogs tums.

Can I see the ingredients? 
Yes, please contact us with your enquiry if the full information isnt listed under the product.

Are your products suitable for puppies? 
Yes, we have a huge variety of natural treats which are all suitable for puppies too.

Are your products suitable for senior or less active dogs? 
Yes, majority of our treats are suitable and we have different food varieties available. We would be happy to discuss, please send us your enquiry.

Do you sell hypoallergenic treats and food? 
Yes, we do have a variety but recommend you contact us to discuss your dogs requirements.

Contact Us

To place an online enquiry please fill out the form below or email info@btbdogsupplies.co.uk:



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