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Local Delivery

We are very proud to be able to offer a free* dog food delivery service around our beloved Worcestershire. Our weekly delivery schedule is fulfilled every week, so you can plan around when we will be in your area.

Delivery Schedule by Day

Tuesday – Malvern, Worcester, St Peters, Kempsey, Upton upon Severn, Tewkesbury & Bredon.  (Weekly Postcodes – WR1, WR2, WR3,WR4, WR5, WR8, WR13, WR14,GL20)

(Fortnightly WR9 0 & WR6) (Monthly -HR)

Wednesday – Bishops Cleeve, Cheltenham, Pershore, Evesham, Shipston Upon Stour Long Marston, Honeybourne, Alcester and Stratford. (Weekly Postcodes – WR7, WR10, WR11, WR12, GL55, GL56, CV37, B50, B49)

Coventry and Alvechurch deliveries are completed on the Wednesday nearest the 15th of the month. (CV)

Delivery Costs

*All local deliveries placed with a total over £40 are eligible for free delivery within the delivery schedule. Any orders placed under £40 will be subject to a delivery surcharge.

There are some areas, of which we visit less which may have a higher free delivery amount.

We are proud to deliver our frozen goods in cool bags. Helping us to reduce the use of one use plastic and polystyrene, but also keeping your orders nice and frozen. This does mean that raw deliveries will incur a one off refundable deposit fee for a cool bag, to take part of the cool bag exchange system. This can be added via the coolbag product page or during checkout. Whilst we understand it is an additional cost to the first delivery, we also know we help to save alot of money instead of paying £9+ per delivery for online courier fees.

If the bag is not added during checkout will contact you to add this to your order (if delivery is required).

Delivery cut off time 

Orders are required to be completed by 12noon the day before delivery.

E.g Tuesday orders will need to be placed by 12noon on Monday.

Wednesday orders will need to be placed by 12noon Tuesday.

Any deliveries placed after this cut off period will be rolled over to the following week.

Delivery time and ETA’s

We aim to complete deliveries between 10:30 and 16:00. However with additional factors out of our control, such as traffic, roadworks and accidents, some deliveries may run over slightly later, especially on our busier days.

We use a delivery app, which will provide you with tracking the day prior to delivery (shortly after cut off) and then an ETA the morning of delivery. An email will also be sent with delivery confirmation, following the successful delivery.

Not going to be home for delivery?

No worries, our delivery driver will be able to leave the item in a safe place for you. As we deliver in coolbags, there are no worries of your order defrosting (if frozen). If there is somewhere specific you would like the delivery to be left then please let us know in the notes, so we can add this information for the driver.

We hope you love our free* dog food delivery service for Worcestershire, Gloucestershire and Warwickshire as much as we love being able to provide it.

The delivery schedule may change, however customers who have placed orders which have not been delivered yet, will be notified prior to the change.

Urgent Deliveries

Forgotten to order? Don’t worry we also accommodate urgent deliveries. These will incur an additional delivery surcharge dependent on the location.

Out of area? 

The above are an outline of the areas we deliver to for all of our products, however if you are located in one of the surrounding areas, then we will do our best to accommodate this when we are in the near by area –  although a surcharge may apply.

We do also offer a courier delivery service for all of our dry products. Simply add your items to the basket and during checkout the shipping cost will be calculated. With free shipping over £50. We opt to ship with Fed Ex and Royal Mail where possible, however on occasion we may select an alternative courier.

All orders placed before 12:00 Monday-Friday (except bank holidays) will be shipped same day on the chosen delivery service.

Any orders placed after 12:00 will be shipped the following working day. Orders placed after Friday 12:00 will be shipped the following working day.

Click and Collect 

We offer click and collect from our Tewkesbury shop, situated half a mile from Jct 9 of the M5.

Simply add your items to the basket, and at checkout select the click and collect option. In the notes please advise us when you would like to collect, so that we can get your order ready. Please note that collection is within the shop opening times and within 7 days of placing the order. Any orders placed and not collected within the 7 days, will be automatically cancelled.

Payment can be made by any of the website payment options.

Contact Us

To place an online enquiry please fill out the form below or email info@btbdogsupplies.co.uk: